Altoor Engineering Consulting - Privacy Policy

1. Introduction

Altoor Engineering Consulting Pty Ltd (CAN 615 682 874, ABN 92 615 682 874) ("Altoor", "we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth) (Privacy Act).

By using our website https://altoorconsulting.com, requesting our services, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of your information as set out in this Privacy Policy.

2. What Personal Information Do We Collect?

The types of personal information we may collect include:

• Contact Information: Your name, email address, phone number, postal address, company name, and job title.
• Project Information: Details about your project requirements, site address, plans, specifications, and related documentation necessary for providing our engineering services.
• Communication Records: Records of your communications with us, including emails, phone calls, and form submissions.
• Website Usage Information: Information about how you use our website, such as your IP address, browser type, operating system, pages visited, and the dates/times of access. This is typically collected using cookies (see Section 7).
• Other Information: Any other personal information you voluntarily provide to us.

We generally do not collect sensitive information (as defined in the Privacy Act) unless it is necessary for the services we provide and you have consented, or collection is required or authorised by law.

3. How Do We Collect Personal Information?

We collect personal information in the following ways:

• Directly from you: When you fill out forms on our website (e.g., "Get Your Free Quote" form), contact us via email or phone, provide information during consultations, or engage our services.
• Indirectly: Through the use of cookies and other tracking technologies when you interact with our website.
• From Third Parties: In some cases, we may receive information from third parties, such as project partners (architects, developers) or publicly available sources, where necessary to provide our services.

4. How Do We Use Your Personal Information?

We use your personal information for the purposes for which it was collected, including:

• To provide you with our engineering consulting services, including preparing quotes, designs, reports, and managing projects.
• To communicate with you regarding your inquiries, quotes, projects, and our services.
• To manage our relationship with you, including invoicing and administration.
• To improve our website, services, and customer experience.
• To comply with our legal and regulatory obligations.
• For marketing purposes, where you have consented (e.g., sending newsletters or updates), you can opt-out at any time.

We will not use your personal information for purposes other than those described in this policy, or for purposes disclosed to you at the time of collection, without your consent, unless required or permitted by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, or related entities who need the information to assist us in providing services to you.
• Third-party service providers who assist us in operating our business (e.g., IT service providers, cloud storage providers, professional advisors like accountants or lawyers), subject to confidentiality agreements.
• Government or regulatory bodies as required or authorised by law.
• Other parties involved in your project (e.g., councils, certifiers, other consultants) where necessary for coordination and service delivery, typically with your implied or explicit consent.

We do not sell or rent your personal information to third parties for marketing purposes. We will take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by privacy obligations in relation to the protection of your information.

6. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include implementing physical, electronic, and procedural safeguards.

Personal information may be stored electronically on our systems, including cloud-based servers which may be located outside Australia. Where information is stored overseas, we take steps to ensure the recipient has appropriate data handling and security arrangements in place.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details in Section 10. We will respond to your request within a reasonable period. We may need to verify your identity before providing access or making corrections. In some circumstances prescribed by the Privacy Act, we may refuse access or correction, but we will provide you with reasons for our refusal.

8. Cookies and Website Analytics

Our website uses cookies (small text files stored on your device) to enhance user experience, analyse website traffic, and potentially personalise content. Cookies may collect information such as your IP address, browser type, and browsing behaviour.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website. We may use third-party analytics services (like Google Analytics) which use cookies to help us understand website usage.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the "Last Updated" date revised. We encourage you to review this policy periodically.

11. Contact Us / Complaints

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint about how we have handled your information, please contact us:

We take privacy complaints seriously and will investigate any complaint promptly and respond to you in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

12. Disclaimer

This Privacy Policy provides a general overview of how we handle personal information. It is not intended to be exhaustive and does not constitute legal advice.